Vegaprint Terms & Conditions

All customers are deemed to have agreed and accepted these Terms and Conditions once placing an order with Vegaprint Ltd.

Company Imprint

All works will carry the name and imprint of Vegaprint Ltd, unless the customer has specifically requested a ‘blank label’. 

Invoice and Prices

Vegaprint is entitled to change prices at any time.  The price changes will not affect any order that has been placed but not completed.
Prices mentioned on Vegaprints website are subject to the customer using the website and placing an order.
Prices published on Vegaprint’s website apply on the condition that the order data on which the prices are based does not change after the order has been placed.
Costs caused by subsequent changes made by the customer will be charged separately and in addition.
By placing an order online customers agree to email invoicing. Online payments will result in automatic invoices being sent by email.  
Design and Print charges There Are separate costs for a design and print job.
Costs of design work will vary subject to custom specifications.

Preliminary Work

All experimental work requested and required by customers will be chargeable.


Copy

Any errors and omissions due to supplying unsuitable file, inadequate copy,incomplete instruction due to which additional work would be required shall be charged.

Tax

Prices are exclusive of tax and the Company reserves the right to charge VAT and other tax on purchase.

Proofs

a. Customers are required to proofread and approve the work. Customers should check and inform the Company of any mistakes or errors to the prior completion of work.
b. The Company bears no liability for any error which has not been corrected by the Customer. Any alteration and additional corrections subsequent to proofreading will be charged extra. If the style layout and design is left to the Company any changes therefore made by the customer will be charged extra.
c. Layout and contents should be accurately provided by the customer.
d. The Company will make every effort to achieve the best possible colour on work provided by the customer however a slight variation is possible in printing. It is understood and accepted as reasonable that the Company shall not guarantee an exact match in colour or texture between the images, photographs, transparency, proof, electronic files, Print Ready File, or any other material provided by the customer.

Quantity Variation

Orders will be printed in the correct quantity and delivered. However, some slight variation is possible during the printing process and it is understood that quantity may vary slightly. Where there is a shortage greater it will be the Company’s liability to make up this shortage within a reasonable time or credit the shortage quantity.

Material Supplied or Specified By the Customer

1 Electronic File and Print Ready Files
a. It is the Customer’s responsibility to maintain a copy of any original Electronic File or Print Ready File provided by the Customer.
b. The Company shall not be responsible for checking the accuracy or suitability of the documents that they provide in Electronic format.
c. If the electronic file or electronic format is not suitable for the outputting on system or equipment normally suitable for such purposes without adjustment the Company reserves the right to charge a reasonable fee  that may be incurred to adjust or in correcting such errors.

Storage & Risk

a.  Customer property given to the Company by or on the behalf of Customer, while in possession or in transit, is deemed to be at the Customers risk, unless agreed in writing and Customer should insure accordingly.
b. The Company shall be entitled to make a reasonable charge for the storage of any Customer’s property left with the Company after notification of completion of work and collection.

Finished Products

a. All goods delivered after completion of work will be delivered to the Customer.
b.  After completion of work the Company will store Customers materials and work for a period of maximum one month, on the expiry of one month it will be removed and securely destroyed without further notice.
c.  Where the Company is responsible for both design and print jobs and the design has been approved by the client but is unsatisfied with the print, a refund will only be considered for the latter.

Retention of Title

a. The work and goods remain the Property of the Company until the customer has paid for it and discharged all other payables owing to the Company.
b. If the Customer is unable to pay to the Company due to insolvency and the work has not been paid fully the Company may withhold the deliveries.
c. If the Customer breaches the above mentioned Terms due to insolvency or bankruptcy the Company can approach the Customer's insolvency dealers and work directly with them.

Claims

a. Claims of any damage or delay or loss of goods in transit of non-delivery must be informed to the Company in writing by the Customer and should be informed within 2 working days after receiving the delivery. And in the case of non delivery within 2 days of dispatched goods. Any claim in respect thereof must be in writing to the Company.
b. Errors or mistakes in the work subsequent to approval and over and above the checked works can result in a valid refusal to accept the work by the Customer.  It is the responsibility of the Customer to inform the Company of the reason for rejection of the work and any errors or omissions in work. Such notification should be given within 2 days of delivery of the goods, any later it will be assumed that the customer has accepted the work.

Liability

a. Errors or mistakes in the work due to negligence of the Company, will be the liability of the Company and it shall be required to correct such errors and mistakes.
b. The Company will rectify errors and omissions in the work and will not be responsible for any consequential loss or any third party claims while correcting such errors.
c. The full quantity of defective work must be returned to the Company before replacement or return of credit. If the work is not returned to the customer within the agreed time and not available to the Company, it will be assumed that customer has accepted the work and no credits replacement or replacement will be issued.
d. The Company shall not be liable for delays, indirect loss, consequential loss or third party claims occurred due to delay in completion of work or for any loss to the customer due to delay in transit, whether as a result of negligence or otherwise.
e. Customers will be required to approve replacement works and rectifications of defective work. If the customer chooses a third party for rectification of mistakes, this would automatically revoke the right to any remedy from the Company. This will include the right of credit for any works completed by the Company.
f. Any work forwarded to a third party or on the behalf of the customer, should be checked and approved by the customer before forwarding, the Company bears no liability for claims on third party work.
g. The Company reserves the right to refuse any work forwarded to them which has commenced by a third party.  

Insolvency

a. If the customer becomes insolvent, the Company has a right not to proceed with any further and reserves the right to charge for work that has already been completed. Any payments outstanding for goods by the customer must be paid immediately.

General Lien

a.  Customer debts due to the Company the company is entitled to a general lien over property in the possession of the company, whether it is under working process or not, should customer debts be due and unpaid.
b. The Company shall be indemnified by the Customer in respect of any claims, cost and expenses incurred to the Company due to customer's printing of any illegal or unlawful matter that would include libelous or affects adversely on copyrights, patent rights, design or proprietary or personal rights of others. The indemnity shall include payments that have been made on lawyer’s advice in settlement of any claim due to any matter that affects adversely or libelous of others.

Illegal Matter

a. The Company shall not print which in their opinion is or may be of an illegal, offensive extreme or libelous nature or anything which is inappropriate for the company’s or third party’s proprietary rights.
b. The Customer is responsible to supply all necessary material to reproduce any work like artwork, photographs, copyright of text and other materials. The customer is fully responsible for obtaining all important authorities and consents prior to instructing the Company to reproduce the same. The Company shall bear no responsibility and therefore be blameless for any cost, damages, expenses that may arise from or suffered or any claim regarding such reasoning that the reproduction has affected or infringes the intellectual property rights of any third party or misuse of any confidential information of third party.
c. Design work ordered by the customer and created by the Company, its design, material type, copyright shall belong to the Company
d. The Customer shall have no right to reproduce the work or authorize any other person to reproduce the work either fully or partly, which has been done by the Company, unless it is authorized in writing by the Company.  Otherwise, it would infringes the copyright or design right.
e. On the request of the customer, the Company may assign the right and design right to the customer and charge for it.
Suitability of Work supplied
a. It is the responsibility of the Customer that the product they are ordering is suitable for its use, the Company shall not be responsible for its unsuitable use like incorrect type of paper, specified for goods to be post processed through a laser, inkjet or similar printing device, self adhesive label products which have special requirements such as products that will be used for food packaging or labeling etc. However, Company will guide and assist the customer in choosing the right product on the request of the customer.

Data Protection

a. All data provided by the Customer will be protected by the Company. Customer details held by the company may be passed to third party contractors where necessary in order to complete the order, such as courier services. This information will be retained by the Company even after completion of transaction.
b. By placing an order online or registering on the Company's websites the customer agrees to use its information for marketing purposes where the Company notifies the customer about new offers, promotions, services, special offers.
c.  It is hereby notified to the Customer that the Company may transfer information about the customer to Credit agencies if required.

Law

a. These Terms and Conditions and all other express  and implied terms of the contracts shall be governed and constructed with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales
Notices
a.  All instructions and notices relied on both parties and all changes made to this agreement must be in writing and require duly authorized signature.
Variation to Terms and Conditions
b. These Terms and Conditions may be amended and updated from time to time. The updated version of these Terms and Conditions may be accessed via the website.
Consumers
a. Due to the nature of the printing business, once the printing order has been placed and after preliminary work has been agreed and the printing process has commenced, the customer cannot cancel the order.

Severability

a. Clauses and sub clauses of these Terms & Conditions are severable and if any clause or identifiable part is held to be unenforceable by any Court then such enforceability shall not affect the enforceability of the remaining provisions of these Terms and Conditions.

Design Terms and Conditions

Creative or non-creative work carried out including but not limited to work carried out on writing, alignments, corrections, graphics, pictures, colors and contrasts and adaptations from a format to another, will be treated as designing. In such circumstances standard designing charges are applicable.
For major changes which require creativity and restructuring of the previously conceived idea will be charged at £25/hr.
Non-print ready files will incur an additional charge with concerns including but not limited to 5mm bleed, Text alignment, Crop Marks, Art worker Picture Resolution, Fonts outlined, File formats.
Note that any design created by the company's in house graphic team will remain the property of the company.
We reserve the right to destroy or delete any artwork, whether created by the Company or presented by Customer for amendments, upon order completion.
The company reserves the right to display Vegaprints company logo or trademark on all matters it prints for the Customer. If Customers wish to remove it, clear notification must be given before authorising printing. The company can not accept the responsibility if notification is given after customer's approval.

Preliminary Work

All work carried out, whether experimentally or otherwise, at the Customer's request shall be chargeable.
Discounted designing charges are only offered in conjunction with large printing orders. Any changes in the printing order will eventually affect the designing price initially agreed. In circumstances the Company reserves the right to charge standard designing charges.
All designing activities with one to one customer’s involvement will be charged on £25/hr basis.
For each designing assignment, created / altered by the Company, one time amendment in the design is allowed before final approval.

Copy

Where any additional work of whatever nature is necessary as a result of works supplied by the Customer not being clear and/or legible, the Company shall be entitled to make additional charges on a time and materials basis to cover such additional work.
Any designs/artwork provided by the customer will be disposed of, 7 days post collection or delivery.
Any design/artwork transfer to another printer/designer will carry a surcharge in addition to the original design cost.
Cost of Pictures / vector file/ graphics or any other third party copyrighted or non copyrighted purchased material for the artwork preparation is a cost which is not included in the designing cost. It is the responsibility of the Customer to either supply all such material or pay the cost of time required for search and purchase of such intellectual products.
Estimates are based on the Company's current costs of Designing and quotes are applicable for 30 days.
The Company reserves the right to change prices.
Charges will be applied with prior notification & agreement to work which is not supplied print ready.
Additional charges are also applicable where major changes and amendments are being proposed by the client in the final artwork just before approval.

Design Confirmation

Confirmation of the Design order is subject to sight of artwork & full payment being received. This includes the Company checking the Customers’ artwork to ensure the quote is in line with the print ready artwork. An email confirmation (status confirmed) will be emailed to confirm receipt of artwork payment. This will be accompanied with an invoice. It is at this stage that the Company has accepted the order and is ready to proceed to print.
A surcharge of 50% of the total amount payable for printing is applicable where the printing order is revoked soon after its confirmation.
Any change to the artwork made after the design confirmation will be charged from £10 to £50 depending on the type/scale of change.

Cancellation

Customers have the right to cancel the design order before approval of the order, however, after initial approval, the deposit will be non-refundable which is 50% of the total agreed price.
If the Cancellation is made during or after the designing process the refunded amount will be dependent upon the amount of work already being carried out. The amount to be refunded will be at the discretion of the Company.

VAT

The Company reserves the right to charge VAT. Please visit www.hmrc.gov.uk