FAQs - Frequently Asked Questions

I have placed my order, what happens next?
Once you’ve placed your order we will prepare your artwork for print and send you an electronic proof.  Simply respond to the email and your order will be sent to print.

How long will it take to finish my graphic design project?
Every graphic design project is unique and can typically take about 3 days to complete a custom design. We will of course provide you with precise timings at the time of placing your order. We will make every effort to ensure your order is prepared on time, in some cases how quickly you respond to requests, supply us with content, and approve each step of your new graphic design project will factor into the amount of time it will take to complete.

Do you offer Express Service for your design jobs?
Yes, we offer express options for graphic design for an additional cost. The Premium design charges vary depending on the type of project and how quickly you need it completed.

Can you do the design for free?
Unfortunately, this is not possible. Our pricing policy ensures we offer a fair price to reflect the studio time required to produce your artwork.

When do I need to pay? 

Most orders are payments on collection if you order in-store. Design cost payments are required in advance and deposits are required for large orders placed in store. Online orders require payment upfront.

 
How do you accept payment?
We accept cash, card, and online payments.
 
Who is responsible for spelling, grammar, and other textual errors in the design?
Before we send the file for printing we will ask you to sign our Printing Agreement and you will approve the design and the text. Ultimately you will be responsible for any omission or mistake(s) on the final printing. Please note that we will not be responsible in case there are textual mistakes in the design post printing and will not be able to refund the amount paid for the job.
 
Do you offer a proofreading service?
Yes, we do. This service will take time and will be charged according to the amount of text in the artwork.
 
In what format should I send my pictures?
We accept all the standard formats for pictures (Jpg, Png, Tiff, Giff, Bmp, Psd, and Eps or Ai for vector files). If you are providing us pictures taken from the internet it is better to provide large image files.
 
My artwork is a Publisher / PowerPoint file. Can you still make changes or use it to redesign my artwork?
If you cannot submit your files as a Microsoft Word document (or Swriter for Openoffice) for the text or in the most common formats for the pictures, simply let us know. We can convert your artwork to a suitable format for a charge of £15.
 
Why do you consider artwork adaptation as design and you charge for it?
Artwork adaptation from one format to another (A4 Portrait to A3 Landscape for example) will take time and is considered as a separate design because it is.
 
What does Vector File stand for?
Unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. A path can be a line, a square,a triangle, or a curvy shape. These paths can be used to create simple drawings or complex diagrams. Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. If you blow up a raster graphic, it will look blocky, or"pixelated." When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean.
 
What does CMYK stand for?
Cyan, Magenta, Yellow, and Black. These are the standard colors used in Full-Colour Printing and, combined, can create virtually any color.
 
What does RGB stand for?
The RGB color model is an additive color model in which red, green, and blue light are added together in various ways to reproduce a broad array of colours. The name of the model comes from the initials of the three additive primary colours, red, green, and blue.
The main purpose of the RGB colour model is for the sensing, representation, and display of images in electronic systems, such as televisions and computers, though it has also been used in conventional photography.
 
What does Bleed stand for?
Bleed is a printing term that refers to printing that goes beyond the edge of the sheet before trimming. In other words, the bleed is the area to be trimmed off. The bleed is the part on the side of a document that gives the printer a small amount of space to account for the movement of the paper and design inconsistencies. Artwork and background colours can extend into the bleed area and after trimming, the bleed ensures that no unprinted edges occur in the final trimmed document. Simple, Litho is by far the highest-quality print possible. Litho incorporates the latest technology to produce the highest standards of reproduction.
 
What artwork will you accept?
We accept any file types and will be happy to convert your file and prepare it for print free of charge.

I am supplying my own artwork, which is your preferred file type?
When it comes to supplying your artwork, we would prefer to receive the following files:

• PDF
• Indesign
• Illustrator
• Photoshop

Image (High-quality Jpg, Png, Tiff, Psd)

Note: If you are providing us your artwork as an image, please, be sure that the text and the relevant elements of your artwork are 6mm from the edge. Payment is required before the beginning of the design process.

Where's my order?                                                                                                                    
Once payment for your order is received, we'll send an order confirmation to the email address you have provided. Once your order is ready we will contact you to collect, if that was the agreement. For all delivered orders, we will notify you of shipment with an estimated delivery date. If your order does not arrive on the due date then please contact us immediately. We will try our best to find out.

What happens after I place my order?
After we receive your order
We send you an Order Confirmation email with the details of your order. If you notice anything in the order confirmation that isn't how you expected it, contact us right away, so we can make it right. Our system automatically schedules the production of your items. The production is prioritized based on the products you ordered and your shipping selection. Our team members at our production plant select and customize your item(s) and package your order for shipping.

My order hasn't arrived, what can I do?                                                                                
Getting your order to you in the time we promised is our priority. If it's past the delivery date and you have not received it please contact us right away and we'll do our very best to make it right.

I only received part of my order - where is the rest?
If your order contains multiple products or a large number of items, we may send your order to you in separate shipments. You might receive more than one package even though you ordered everything together.